Kids Gift Idea - 20" Realistic Reborn Baby Girl Dolls Newborn Poseable Twins Twinnie by Babeside™ (2024)

About Twins

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

How do I pay?

You can place an order on our web site and pay with a major credit card*, debit card, or PayPal.

Notice:we do not accept checks or money orders.

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package.Click Hereto enter tracking number to track your package.The online update of logistics information may be delayed for 1-2 days, please wait patiently Thanks.

Do You Charge Sales Tax?

No, All prices include tax.

When Will My Order Arrive?

For shipping options and delivery times, please checkhereto know more information.

How do I care for my doll?

We have a complete guide to assist you in caring for your doll. You can findDoll Care Tips.

Do you have dolls that are perfect for kids under 14?

Yes, All babeside reborn dolls have been safely tested for kids 3+.

Are your dolls posable?

All babies can pose, they have flexible limbs.

Do you have dolls with rooted hair?

Have more questions? Contact us

E-mail:support@babeside.com

1. Shipping Area:

The countries we currently ship to: United States，Australia，Canada，United Kingdom, New Zealand & Countries in Europe.

2. Shipping Fee:

3. Delivery time =processing time + shipping time

ProcessingTime:

It might take 1-2 business days to ship out your order, excluding holidays, to process your order. You will receive a notification email with tracking information once your order has been shipped.

Note:If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.

6. How to track my order?

Once your package is shipped, we will send you the package's tracking number via email. You can enter your tracking number here Or you may get in touch with our customer service via email: support@babeside.comand our customer service staff will respond within 24 hours!

7. Shipping Partners

We are so confident that you will be delighted with your purchase; If not, we will gladly take it back.

Time Frame:

Any claims for damaged / defective items must be submitted tosupport@babeside.comwithin 30 days from the date that the item was received.

Any claims not related to the quality of the product but only for other reasons such as "don't like it" "don't want it" must be submitted tosupport@babeside.comwithin 14 days from the date that the item was received. But the time can be extended to 30 days if you don't use your items and keep your items in their original condition and packaging.

Attention:

-Please do not send your return to the sender's address on your package. This is NOT the return address and will affect the processing of your return.

-Any return requests not authorized by the customer service will not be honored.

-It is customer's responsibility to provide a tracking number once item has been returned.

-All refunds will be made in the original payment method used at checkout.

PayPal account refunds: Up to 48 hours
Credit card refunds: Between 5-10 business days

For some credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

-Babeside is not responsible if your return got lost in transit, damaged in the delivery process or not delivered to our return address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Any question please do not hesitate to contact us via email: support@babeside.com

Warehouse Address (Not For Return):

The United States：C/O 1100 Cranbury South River Road Monroe Township New Jersey 08831

Europe & The United Kingdom：C/O M6DC Cannock, Cley Road, Kings wood, Lakeside

Australia：2B/246 Miller Road Villawood NSW 2163